At Englishman's Castle we like to make sure that all of our clients are taken care of. Customer service is key and we love hearing from our happy customers. 

 

Here are a few letters we have received...

 

 

Ms.S - Leatherhead Surrey - 16/02/2012

"To Linda, who was so patient and helpful as I made my choice of furniture, To helpful and cheerful delivery men and to the very kind young lady who carried my neck pillows and fabric to the car park earlier this week, My Grateful thanks for such good service! I am enjoying my new chairs." - Bought Parker Knoll Furniture and accessories

 

 

Mrs.L - Leatherhead Surrey - 14/07/2011

"Dear Linda. Just a note to say I am absolutely thrilled with my Alstons accent chair. Thank you for being so generous towards my purchase. You have returned my faith in Human Nature!"

 

 

Mr&Mrs.B - Kingston Surrey - 23/04/2011

"We came into Englishman's Castle with a rough idea of what we were looking for. The advice and help given to us on our first visit made the experience of choosing our furniture a joy. The staff were ever so willing to help us and we were able to make the right purchase. Thank you so much for your time. We love our new dining set and the curtains really are beautiful." - Bought Andrena dining table & chairs and soft furnishings

 

 

Mr&Mrs.H - Epsom Surrey - 14/03/2011

"At last we have the furniture we have spent years looking for. Discussing our requirements with Linda, we were able to design a sofa to fit us. We opted for the bespoke service and now have a wonderful new sofa perfect for us. We will be coming to you for our next purchase! P.s that may be soon as we want to change the carpet in our hall and some fitted blinds!" - Bought a Peter Guild sofa

 

 

Mrs.N - Ashtead Surrey - 16/10/2010

"I would just like to say a big thank you to all at Englishman's Castle. I ordered a G-Plan suite in October from Linda, who was very helpful, and took delivery on 29th December after co-ordinating dates and times with Sam. I also spoke to someone regarding moving my old suite to another address and was called back very promptly saying that this was possible. The delivery men were prompt and did their job very professionally. I am very pleased with my new suite and the service I had from everyone involved was exceptional."

 

 

Mrs.H - Cranleigh Surrey - 04/09/2010

"Would recommend A*." - Bought Peter Guild fabric

 

 

Mr.M - Epsom Surrey - 15/08/2010

"Sale's staff were very helpful and gave good advice." - Bought an Ercol cabinet 

 

Mrs.L - Ashtead Surrey - 10/06/2010

"Abi has expert knowledge and helped us design a bespoke Collins&Hayes sofa to be proud of. A Million Thanks."

 

 

Mrs.R - Dorking Surrey - 10/05/2010

"We are very pleased to have bought a lovely sofa, at an excellent price." - Bought a Collins&Hayes chaise and sofa

 

 

Ms.G - Dorking Surrey - 12/04/2010

"Always a pleasure going to your store. Lovely staff and beautiful furnishings." - Bought an Alstons sofabed

 

 

Mrs.S - Effingham Surrey - 11/02/2010

"It is a pleasure to receive a flexible, personal service where customer care is still a priority." - Bought a David Gundry Sofa

 

 

Mr.N - Oxshott Surrey - 09/01/2010

"Linda was extremely helpful and because of her help I have the right chair." - Bought a Sherborne Lift & Rise

 

 

Mr&Mrs.H - Horsley Surrey - 30/10/2009

"We are delighted with our new suite, it is SO comfortable and has been much admired." - Bought a Collins&Hayes sofa

 

 

Mrs. H - Ashtead Surrey - 17/10/2009

"George was so caring and treated us like royalty. Nothing was too much trouble and we got the help and advice we needed to choose our lovely furniture." - Bought Sherborne and Parker Knoll recliners

 

 

Mr&Mrs. M - Caterham Surrey - 02/10/2009

"We have recommended your shop to all our friends, even before the furniture had arrived and have continued to do so since the furniture was delivered." - Bought Parker Knoll Sofa

 

 

Ms.S - Ashtead Surrey - 24/08/2009

"Customer service is very high and I have recommended your store to friends and family for this reason." - Bought a Parker Knoll sofa

 

 

Mr&Mrs.C - Walton-On-Thames Surrey - 21/08/2009

"Delivery Staff were not only polite and efficient but extremely helpful. Thank you." - Bought a GPlan suite

 

 

Mrs.L - Guildford Surrey - 18/07/2009

"Abi was extremely helpful when I first came into the shop. When I was ready to place the order I dealt with another member of staff who was again brilliant. All the staff at Englishman's Castle are lovely and have recommended the store to friends and family and would rather shop here than go to DFS or Furniture Village where the customer service is not good at all." - Bought Collins&Hayes furniture as well as using our soft furnishings service.